Step 2: Set your properties
Properties determine what the AI should look for in submissions
Last updated
Properties determine what the AI should look for in submissions
Last updated
To solidify your promotion we're going to guide the AI to find and fulfill specific properties in CustomerIQ then sync those with your CRM.
First setup account properties:
From the accounts tab, click "New property"
Name the property
Describe the property
The description is what guides the AI to find the right data, so make this as specific as possible.
Next, repeat this step for contact properties
Go to the contacts tab, click "New property"
Name the property
Add a description
Now, head back to your CRM configuration. You should now see each property you've created.
Simply map the property to the appropriate field in your CRM.
Moving forward, when CustomerIQ finds a value for an available contact or account property, you will be notified, and it will automatically sync to the CRM property mapped here.
As CustomerIQ records calls, summarizes meetings, automates CRM data entry, and uncovers insights, we will notify you. These notifications are best managed in your messaging app. Let's get that set up...