Webhooks
Use webhook events from CustomerIQ to power any workflow
Webhooks in CustomerIQ let you automatically send data to external tools ā like Slack, Zapier, or Make ā whenever a specific event occurs. Currently, webhooks can be triggered when a meeting transcript is completed.
Setup Instructions
To create a webhook in CustomerIQ, follow these steps:
Log into your CustomerIQ workspace
Navigate to Settings > Apps & Integrations > Webhooks
Go to "Add a New Webhook"
In the form:
Enter your Webhook Name
Enter your Webhook URL (this is the endpoint where you want CustomerIQ to send data)
Choose the Event you want to trigger the webhook (
meeting.transcript.completed)
Click Save
ā ļø You must be a workspace admin to configure webhooks.
Webhook Event & Payload
Supported Event
meeting.transcript.completed
This event fires when a meeting transcript is finished processing and includes all associated metadata.
Sample Payload
After creating a webhook, you can click "View Sample Payload" to see the exact JSON structure that will be sent.
Example:
{
"id": "evt_12345",
"event_type": "meeting.transcript.completed",
"timestamp": "2025-05-02T12:26:41.688Z",
"data": {
"account_name": "Acme",
"contact_email": "[email protected]",
"folder_name": "Sales Meetings",
"submission_url": "https://app.getcustomeriq.com/folders/2049d088/submissions/cbfdd995",
"title": "Sales Call",
"transcript": "[00:00:02] Sarah (Acme):\n Hi Mike, thanks for jumping on today..."
}
}Working with Webhooks (Zapier / Make)
While the payload cannot be customized inside CustomerIQ, you can filter, transform, and route webhook data using tools like:
Simply connect your webhook trigger in those platforms and map the fields as needed.
Learn More
Visit our full guides library at: š https://www.getcustomeriq.com/guides
Need help building workflows? Reach out to support.
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