Webhooks

Use webhook events from CustomerIQ to power any workflow

Webhooks in CustomerIQ let you automatically send data to external tools — like Slack, Zapier, or Make — whenever a specific event occurs. Currently, webhooks can be triggered when a meeting transcript is completed.

Setup Instructions

To create a webhook in CustomerIQ, follow these steps:

1. Log into your CustomerIQ workspace

2. Navigate to Settings > Apps & Integrations > Webhooks

3. Go to "Add a New Webhook"

4. In the form:

   • Enter your Webhook Name

   • Enter your Webhook URL (this is the endpoint where you want CustomerIQ to send data)

   • Choose the Event you want to trigger the webhook (meeting.transcript.completed)

5. Click Save

⚠️ You must be a workspace admin to configure webhooks.

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Webhook Event & Payload

Supported Event

• meeting.transcript.completed

This event fires when a meeting transcript is finished processing and includes all associated metadata.

Sample Payload

After creating a webhook, you can click "View Sample Payload" to see the exact JSON structure that will be sent.

Example:

{
  "id": "evt_12345",
  "event_type": "meeting.transcript.completed",
  "timestamp": "2025-05-02T12:26:41.688Z",
  "data": {
    "account_name": "Acme",
    "contact_email": "[e-mail]",
    "folder_name": "Sales Meetings",
    "submission_url": "https://app.getcustomeriq.com/folders/2049d088/submissions/cbfdd995",
    "title": "Sales Call",
    "transcript": "[00:00:02] Sarah (Acme):\n Hi Mike, thanks for jumping on today..."
  }
}

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Working with Webhooks (Zapier / Make)

While the payload cannot be customized inside CustomerIQ, you can filter, transform, and route webhook data using tools like:

• Zapier
• Make (formerly Integromat)

Simply connect your webhook trigger in those platforms and map the fields as needed.

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Learn More

Visit our full guides library at: 👉 https://www.getcustomeriq.com/guides

Need help building workflows? Reach out to support.