📁Folders

Folders store and prep all the qualitative data in your workspace

Overview

In the start guide we introduced the foundational principles of Folders. Now we'll outline popular use cases and settings for your folders.

Folders can be used to store all the qualitative data across your organization: customer feedback, call recordings, ideas, support tickets, etc.

Changing the title/settings of folders

On any folder simply click the name of the folder to change its name.

To change whether a folder extracts highlights or not, click "settings" and toggle the extract feature.

Folder examples

Think of folders as a way to organize different calls and notes across different teams. For example, your sales teams and customer success teams are likely both meeting with prospects and customers over Google Meet, but you may want to analyze their highlights separately.

With Folders, you can have your sales members point their meeting recordings to the Sales Folder and CS managers point their recordings to the CS folder.