Understanding AI Credits
A quick primer on credits and how many you need
Usage in CustomerIQ is measured by AI credits. This helps us understand how much compute is required to have AI analyze your data. Let's answer a few common questions.
What are credits?
A task is counted each time the AI splits or tags text. Credits are primarily used in Folders and Views.
In Folders, credits are used to split submissions into clips and tag clips with sentiment. The more clips you create (by uploading more data), the more tasks you will use.
In Views, credits are used to tag clips and chat with the AI assistant. The more clips you have in view, the more tasks will be used to tag them using the discover or classify features. The more your team chats with the AI Assistant, the more tasks are used.
How many credits do I need?
Paid plans include credits with each seat. We've structured plans in this way so that you don't typically need to worry about your task count; however, some smaller teams work with huge amounts of data, so we have additional tasks available for purchase.
Free plans are limited in their total amount of credits so it helps to get an idea of how they translate to data. Here's a helpful guide:
| Data type | Credits used to analyze* |
|---|---|
Support ticket | ~5 depending on length |
Review | ~5 depending on length |
~5 depending on length | |
CRM Note | ~10 depending on length |
Call transcript | ~100 depending on length |
*Assumes each submission gets tagged and search by AI ~2 times through analysis in Views.
What can I accomplish on the free plan?
What you can accomplish on the free plan depends on how much data you have to analyze. Different workflows take different amount of credits. Here are a few examples of what you can do:
Identify themes across 1000 support tickets
Identify themes across 25 calls
Identify themes over 1000 reviews
Analyze 500 CRM notes
Chat with the AI Assistant about 100 documents
Or some combination of all of the above.
What happens when I reach my task limit?
We will notify you when you pass 80% of your task limit. When you hit your limit you will be prompted to upgrade to a paid plan. If you are already on a paid plan and your workspace surpasses its task limit, we will notify you of the change and your workspace plan will automatically adjust to account for additional credits. You can see pricing for additional credits on our pricing page.
Questions about plans and pricing? Contact us to learn more.
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