> For the complete documentation index, see [llms.txt](https://help.getcustomeriq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.getcustomeriq.com/data-guides/voip-integrations/ringcentral.md).

# RingCentral

The RingCentral integration automatically syncs your call recordings to CustomerIQ immediately after the call.

Before you being, make sure:

1. All people who participate in calls via RingCentral are members of your workspace. This includes people who make calls from the same phone number.

{% hint style="info" %}
**Members in CustomerIQ**: Many features within CustomerIQ, like Call Performance Reports, rely on each conversation having a member associated within CustomerIQ. For teams who have multiple people using the same phone line, CustomerIQ's AI will use the available member list to assign the correct member with the correct call. This improves reports and visibility.
{% endhint %}

**Authenticate with CustomerIQ**

1. Within CustomerIQ, go to Settings > Apps & Integrations > Ring Central
2. Authenticate with RingCentral

You're now connected! All recorded calls from RingCentral will start to appear and process within CustomerIQ

**Set phone numbers for each workspace member**

1. In order to improve user mapping to conversations, set the phone number assigned to each user
2. As a workspace admin, go to members
3. Masquerade as the user
4. Once masquerading as the user, go to their Profile Settings
5. Set their phone number here

Now all calls from this phone number will be mapped to this user.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.getcustomeriq.com/data-guides/voip-integrations/ringcentral.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.