# Lightspeed Voice

The Lightspeed Voice integration automatically syncs your call recordings to CustomerIQ immediately after the call.

### Prerequisites

Before you begin, you'll need:

* Admin access to your Lightspeed Voice account
* Permission to create new users in Lightspeed Voice
* Admin or integration setup permissions in CustomerIQ

### Step 1: Choose or Create a Lightspeed User

You have two options for connecting CustomerIQ to Lightspeed Voice:

#### Option A: Use an Existing User

Use your own Lightspeed user account or another team member's user account. This is the quickest option if the user already has the necessary permissions.

#### Option B: Create a New User (Recommended)

Create a dedicated user for the integration. We recommend using an email alias that routes to your inbox, such as:

* `yourname+customeriq@yourcompany.com`

**Why use an email alias?**

* You'll receive the password setup email directly
* Maintains separation between the integration and personal accounts
* Easy to manage without creating a separate email inbox

To create the user:

1. Log into Lightspeed Voice as an admin
2. Navigate to **Flyout Menu > Management > Account Settings > Users**
3. Create a new user with your email alias
4. Check your inbox for the password setup email from Lightspeed
5. Complete the password setup process
6. Note the email address and password—you'll need these for CustomerIQ

### Step 2: Authenticate Lightspeed in CustomerIQ

**In CustomerIQ:**

1. Navigate to [**Settings > Integrations > Lightspeed Voice**](https://app.getcustomeriq.com/settings/integrations/lightspeed)
2. Enter the email address and password of your Lightspeed user
3. Click **Save**
4. Now, copy the Webhook URL to your clipboard and head to Lightspeed

**In Lightspeed**

1. Login as an admin
2. Go to: Management > Integrations > Zapier. 
3. Create a new integration named "CustomerIQ"
4. Then scroll down to "Triggers" and find "Send Call Data on Hangup" and click to expand.
5. Paste the webhook from CustomerIQ
6. Click **Save**

### What to Expect

* **First sync:** Your call recordings should appear in your CustomerIQ workspace within the next hour
* **Ongoing syncs:** CustomerIQ will automatically receive recordings as they're available

### Troubleshooting

**Authentication failed?**

* Verify the email and password are correct
* Ensure the user account is active in Lightspeed Voice

**No recordings appearing?**

* Check that calls were actually recorded in Lightspeed Voice during the sync period
* Verify your CustomerIQ workspace settings aren't filtering out the recordings
* Wait up to one hour after initial setup for the first automated sync to complete

**Need to update credentials?** You can update the password or switch to a different Lightspeed user at any time in **Settings > Integrations > Lightspeed Voice**.

### Security Considerations

* Use a strong, unique password for your integration user
* Regularly audit which users have bulk recording permissions
* If using a dedicated user, consider disabling it if you need to temporarily pause the integration
* Review your integrated recordings periodically to ensure sync is working as expected

***

**Questions?** Contact our support team at <support@getcustomeriq.com>&#x20;


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.getcustomeriq.com/data-guides/voip-integrations/lightspeed-voice.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.