# Webhooks

Webhooks in CustomerIQ let you automatically send data to external tools — like Slack, Zapier, or Make — whenever a specific event occurs. Currently, webhooks can be triggered when a meeting transcript is completed.

### Setup Instructions

To create a webhook in CustomerIQ, follow these steps:

1. **Log into your CustomerIQ workspace**
2. Navigate to **Settings > Apps & Integrations > Webhooks**
3. Go to **"Add a New Webhook"**
4. In the form:
   * Enter your **Webhook Name**
   * Enter your **Webhook URL** (this is the endpoint where you want CustomerIQ to send data)
   * Choose the **Event** you want to trigger the webhook (`meeting.transcript.completed`)
5. Click **Save**

> ⚠️ You must be a workspace admin to configure webhooks.

***

### Webhook Event & Payload

#### Supported Event

* `meeting.transcript.completed`

This event fires when a meeting transcript is finished processing and includes all associated metadata.

#### Sample Payload

After creating a webhook, you can click **"View Sample Payload"** to see the exact JSON structure that will be sent.

Example:

```json
{
  "id": "evt_12345",
  "event_type": "meeting.transcript.completed",
  "timestamp": "2025-05-02T12:26:41.688Z",
  "data": {
    "account_name": "Acme",
    "contact_email": "email@acme.com",
    "folder_name": "Sales Meetings",
    "submission_url": "https://app.getcustomeriq.com/folders/2049d088/submissions/cbfdd995",
    "title": "Sales Call",
    "transcript": "[00:00:02] Sarah (Acme):\n Hi Mike, thanks for jumping on today..."
  }
}
```

***

### Working with Webhooks (Zapier / Make)

While the payload cannot be customized inside CustomerIQ, you can filter, transform, and route webhook data using tools like:

* [Zapier](https://zapier.com/)
* [Make (formerly Integromat)](https://www.make.com/)

Simply connect your webhook trigger in those platforms and map the fields as needed.

***

### Learn More

Visit our full guides library at:\
👉 <https://www.getcustomeriq.com/guides>

Need help building workflows? [Reach out to support](https://www.getcustomeriq.com/contact/support).


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